To assist with the smooth running of our practice, patients are reminded that they have certain responsibilities. These include the need to keep to specified appointment times or to advise reception if they need to cancel or rearrange their appointment.
Staff and patients are entitled to be treated with respect regardless of their race or gender. It must be clearly understood that any violent or abusive behaviour towards other patients and/or staff will not be tolerated and will inevitably lead to the involvement of the police. Any patient who exhibits this type of behaviour can expect to have his/her registration terminated.
This practice fully supports the NHS zero tolerance policy.